by About Us
Accor Hotels Canada is a subsidiary of Accor, a global hospitality leader with more than 5,400 properties across 110 countries. In Canada, Accor operates a diverse portfolio of internationally recognized hotel brands, including Fairmont, Sofitel, Novotel, MGallery, Swissôtel, and ibis, strategically located in key urban and resort destinations from coast to coast.
From iconic luxury properties like Fairmont Banff Springs and Fairmont Royal York to modern business hotels in Toronto, Montreal, and Vancouver, Accor Hotels Canada is committed to delivering exceptional guest experiences while celebrating the unique culture and landscapes of Canada.
Mission
To create meaningful hospitality experiences that go beyond accommodation—connecting people through personalized service, sustainability, and a commitment to excellence.
Vision
To be the most trusted and innovative hospitality group in Canada, recognized for our brand diversity, environmental leadership, and deep engagement with local communities.
Core Values
- Guest Passion: Putting guests at the heart of everything we do
- Sustainability: Operating responsibly and investing in a better planet
- Inclusion: Embracing diversity and equality across all levels
- Excellence: Delivering the highest standards in every stay
- Innovation: Constantly evolving to exceed modern traveler expectations
Key Brands in Canada
- Fairmont Hotels & Resorts – Timeless luxury in landmark locations
- Sofitel – French art de vivre blended with modern elegance
- Novotel – Comfortable, stylish accommodations for business and family travel
- MGallery Hotel Collection – Boutique hotels with strong personality and heritage
- Swissôtel – Contemporary hotels with a focus on wellness and sustainability
- ibis – Economical, comfortable stays with global consistency
Flagship Properties in Canada
- Fairmont Château Frontenac – Quebec City
- Fairmont Banff Springs – Alberta
- Fairmont Royal York – Toronto
- Sofitel Montreal Golden Mile – Montreal
- Novotel Toronto Centre – Toronto
- Fairmont Hotel Vancouver – Vancouver
Target Market
- Domestic and international leisure travelers
- Business and corporate clients
- Government and diplomatic guests
- Meeting, Incentives, Conferences, and Exhibitions (MICE) organizers
- Luxury event planners and wedding clientele
Sustainability & CSR Initiatives
Accor Hotels Canada aligns with Planet 21, the group’s global sustainable development program. Initiatives include:
- Reducing single-use plastics and food waste
- Supporting Indigenous tourism and local communities
- Green construction and eco-certifications (LEED, Green Key)
- Gender equality and inclusive hiring practices
Awards & Recognition
- Multiple Travel + Leisure World’s Best Awards
- Condé Nast Traveler Readers’ Choice for several Fairmont properties
- Ranked among Canada’s Top Employers in Hospitality
- Recognized for leadership in sustainability and corporate responsibility
Banquets House person – Full Time
Assistant Manager, Food and Beverage
Food & Beverage Outlet Supervisor
Overnight Housekeeping Supervisor
Event Sales & Services Manager
